Quality Control Specialist
Are you a self-motivated problem solver?
Can you work in a fast-paced and challenging environment?
Do you like to be rewarded when you succeed?
Do you want a flexible schedule?
If so, you may be a good fit as an Account Representative.
If you have the ability to help people through difficult situations, and enjoy putting the needs of others first, you’re a perfect fit for PRA's call center careers. You’ll be working with our customers to develop realistic, affordable repayment plans. Excellent customer service has always been the heart of our call-center operations.
We value your skills and want you on our team!
If you are looking for a career, not just a job, come find unlimited opportunities at PRA. We offer a career path to advancement and give our employees the education, tools, and support they need to succeed. We value your skills and want you on our team!
Do you have a desire to win – combined with a strong work-ethic?
Do you have a proven work history and a self-starting attitude?
Are you people focused and have proven leadership skills?
Do you have the ability to communicate with others and good negotiating skills?
Do you have computer efficiency and familiarity with Microsoft Office products?
If so, you may be a good fit for our Operations Manager positions.
The successful candidate will direct and coordinate activities of team members who are responsible for collecting on charged-off accounts by performing the following duties:
• Monitor call performance of team members
• Identify team members who require training in advanced topics or remedial training.
• Ensure that team members verify and update account information, properly code accounts and prepare documents to transfer accounts.
• Review requests from team members to settle accounts
• Conduct performance counseling and coaching on a frequent basis with team members
• Maintain appropriate staffing levels for the entire team
• Administer verbal and written counseling to correct inappropriate behavior and conduct.
Do you have call center experience?
Are you familiar with collections software applications?
Are you familiar with collection policies?
Do you have demonstrated abilities to use MS Word & Excel?
If so, you may be a good fit as an Quality Control Specialist.
Monitors activities of workers providing telephone collection services by performing the following duties:
• Monitors productivity of collection account representatives and generate written reports.
• Review automated telephone reports to identify opportunities to identify negative trends that affect employee productivity.
• Monitors service calls to observe employee demeanor, technical accuracy, and conformity to policies and procedures.
• Provide written feedback to all levels of management.
• Prepare and document issues that would warrant disciplinary actions to be taken.
• Monitor updates to collection database as well as responsible for departmental records.
• Responsible to identify and communicate compliance trends verbally and in writing.
• Identify inappropriate communications using judgment and experience.
Do you have a stable work history and a strong work ethic?
Do you have good negotiating skills?
Do you have demonstrated computer proficiency?
Do you have a self-starting attitude?
If so, you may be a good fit as a Legal Collector.
To be successful you should possess effective organizational, communication, time-management, interpersonal skills, and high attention to detail:
• Collecting on Pre and Post Judgment Accounts
• Take and place inbound and outbound calls to and from customers in a highly productive blended dialer.
• Research and explain status legal accounts regarding assets and garnishments.
• Negotiate and approve settlement offers in accordance with company guidelines
Excited about this challenge?
We offer a competitive salary and incentive compensation package as well as an attractive set of benefits to our valued employees. Join our family friendly region while you build a dynamic career with an exciting, growing company.
Are you a good fit for our call center careers? Find out here.
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